Terms and Conditions

Privacy

Critical Safety Institute is committed to protecting the privacy of our students and web site visitors. The following privacy policy is designed to facilitate the functional needs of our students and site visitors while maintaining protection of their identity and other sensitive information.

Cookies and Domain Tracking

When a visitor requests a page from our website, criticalsafetyinstitute.com, our web servers automatically recognize that visitor’s domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. We use this information to examine our traffic and to investigate misuse of our web sites. We do not collect and evaluate this information for specific individuals. Our web servers do not automatically record the e-mail addresses of the visitors.

Our web sites use cookies to facilitate individual users’ access to certain web site features and various functions such as purchase of merchandise and online course enrollment. A cookie is a small piece of data that is sent to your Internet browser from a web server and stored temporarily on your computer’s hard drive. A cookie can’t read data from your computer hard disk or read cookie files created by other web sites. Cookies do not damage your system. We do not store any information in cookies but individual session data. No user identifiable data is stored in the cookie.

Site User Registration and Identity Information

All web site users that wish to enroll in courses through our online registration system, purchase merchandise, or enroll in distance learning courses must first be registered as site users. Our site user registration system requires the user to create a username and password and provide essential contact information. We also require classroom students to provide essential identity and contact information for the purposes of student registration and records maintenance.

For reasons of security and public responsibility, CSI students that wish to enroll in restricted courses are required to provide additional information regarding identity, work status, criminal history, ideological beliefs, and mental health condition. This information is used strictly for the purposes of confirming the student’s identity and determining the student’s eligibility to view/attend courses containing sensitive information.

All information collected from site users and students is confidential and used for internal purposes only. We will not share the identity of our students, their contact information, or information provided by students for the purpose of verifying their credibility with any third parties unless required by court order.

Site Utilization

For the purpose of avoiding fraud and misuse of our web sites, the CSI information technology staff monitors individual user sessions for duplicate log ins and unusual patterns of activity. This information is not used for any other purpose than detecting web site abuse.

Payment Information

All credit card information provided to CSI by classroom students or customers that purchase merchandise at our facility is maintained by our on-site point of sales system and is not accessible from the Internet.

All credit card transactions for online purchase and payment of courses and merchandise are processed directly through PayPal. PayPal provides a very secure environment for online credit cards and check payments. The CSI Institute does not receive or store online student credit card information.

Distance Learning Course Policies

The policies on this page regard CSI’s on-demand distance learning programs. Programs conducted online via Zoom are treated as live courses in accordance with other policies. On-demand CEP Programs, such as the Florida “CC” Private Investigator Intern Licensing courses, are administered under CEP Program policies.

Abuse of Distance Learning Course Access

Enrollment in a CSI distance learning course entitles one student access to the course lessons and test. Students enrolled in a distance learning course are prohibited from sharing access to the course with other individuals. This prohibition includes, but is not limited to:

1. Sharing personal username and password with other individuals
2. Displaying course lessons in an environment where multiple people may view the course
3. Capturing, duplicating, or redistributing copyright-protected course-related materials to other individuals

Violation of these prohibitions is ground for immediate termination of the student’s enrollment and all site user privileges. Students that violate these prohibitions may also be subject to criminal charges and/or civil liability.

Cancellation & Refund Policy

Fulfillment of distance learning enrollments is instantaneous. As soon as a student has paid for a course, the student has access to the program. As such, CSI does not refund tuition for distance learning courses once a student is enrolled. If a student contacts us to cancel their enrollment within 24 hours of payment, CSI will cancel the course and provide the student with an online purchasing credit equivalent to the cost of their tuition.

Copyright of Course-Related Materials

All course-related materials, including but not limited to lesson modules, videos, slides, and course notebooks are copyright protected by Critical Safety Institute. The images and text used to create the lesson presentations and lesson notebooks are also copyright protected by Critical Safety Institute and/or licensed for use by the Critical Safety Institute from other parties.

All forms of unauthorized download, distribution, capture, or reproduction of course lesson modules and videos are strictly prohibited. Access to these media is provided strictly for viewing online by students actively enrolled in Critical Safety Institute courses.

Lesson notebooks are provided as a reference for students enrolled in Critical Safety Institute courses. Students enrolled in CSI Online Academy courses are permitted to download, save, and print these documents for the purposes of note taking and future reference. Any other form of duplication, redistribution, or modification of these documents for any other purpose than academic study is strictly prohibited.

Violation of copyright is theft of intellectual property. Individuals that violate copyright prohibitions will be prosecuted to the fullest extent of the law and may be subject to additional civil penalties.

Enrollment & Payment

Students that wish to enroll in distance learning courses must register and pay through our secure online enrollment and payment system. Our secure online enrollment and payment system allows students to pay for courses by Visa, Mastercard, Discover, and American Express.

Organizations that wish to enroll ten or more students for a course should contact us for alternative enrollment and payment options.

Restrictions

For reasons of security and public responsibility, many Critical Safety Institute courses are restricted to specific audiences. We require that all students applying for admission to restricted courses complete a credibility and identity verification process. The statements made by students to establish their credibility are subject to investigative verification and any misrepresentation or omission of information is grounds for rejection.

Critical Safety Institute reserves the right to deny admittance to anyone where satisfactory verification of qualifications or credentials have not been obtained. The Institute also reserves the right to reject any applications for enrollment in restricted courses based on its discretionary assessment of the student’s statements and/or qualifications.

All distance learning students applying for admission to restricted CSI Online Academy courses must complete an identity and qualifications verification process prior to enrollment. Students who wish to enroll in General (Unrestricted) courses do not need to complete the identity verification process and may proceed directly to course enrollment.

The online identity verification process is simple. First, the student needs to be registered as a site user. Once the student has a registered username and password, the student must log in and request approval for a Course Authorization Level.

The student will then be prompted to complete the online identity verification questionnaire. When we receive the completed questionnaire, our admissions staff will contact the applicant’s employer and/or references to verify the student’s identity and statements. Once we have established the student’s credibility, we will grant him/her a course access level and the student will then be eligible to enroll in restricted courses. This verification process typically takes 1-3 business days to complete depending upon how much difficulty we encounter in contacting the student’s employer or references.

When the student has been granted a course access level, the student may enroll in any courses at the level to which he/she has been granted access. Identity verification is a one-time process and does not need to be completed again unless the student’s employment status changes and he/she requests access to courses at a higher level.

Testing and Grades

All CSI distance learning programs have a final examination component to measure and certify the student’s understanding of the course material. The final examination is composed of multiple-choice and true/false questions. The number of questions in the final examination varies between courses and is determined by the volume of information contained in each course.

To discourage test cheating, the questions in CSI distance learning examinations are generated randomly and no two examinations are ever the same. Although some questions may appear identical to questions included in the first exam, the answer options may be ordered differently from the original exam, or the questions may include entirely unique answers.

The minimum passing examination grade for a distance learning program is 80%. If a student scores less than 80% on the first examination, the student has one opportunity to retest.

Students that pass the course with a 70% or better examination grade will receive an Acrobat PDF version of the Certificate of Training. Students that pass the course are also eligible to purchase a hard copy version of the Certificate of Training. If a student fails both examinations, the student is not eligible for a Certificate of Training.

Students that fail the course may enroll in the course again in pursuit of a passing grade.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.