Privacy Policies | Critical Safety Institute

Live Course Policies

Cancellation & Refund Policy

Advanced Courses & Florida Class “D” & “G” Courses

Students will receive a full refund of fees if cancellation is received in writing within 30 days prior to the course start date. Students will receive a refund for all paid fees, minus 25% of the course tuition, if notice of cancellation is received less than 30 days prior to the course start date. No refunds will be granted for students that do not attend without prior notification of cancellation (“No Shows”).

Private and Custom Training Courses

Unless an alternative policy is agreed upon and documented by signed contract, the following describes the Critical Safety Institute policy regarding cancellation of private training courses.

If notification of cancellation is received in writing within 30 days prior to the scheduled course date, host organizations will only be charged for non-refundable instructor travel costs and deposits. If notice of cancellation is received less than 30 days prior to the scheduled course start date, the host organization will be charged for all non-refundable instructor travel costs and deposits plus 50% of the course presentation fee.

If the cancelled program under contract is a custom training program, any work conducted by the instructor in preparing the curriculum will be billed to the client at a rate of $200 per hour.

Enrollment

Advanced Open-Enrollment Courses

Students that wish to enroll in advanced courses may register online by using our secure enrollment and payment system. Students may also enroll in advanced courses by completing and submitting our Advanced Course Enrollment Form by email or mail.

Florida Class “D” and “G” Courses

Students that wish to enroll in Florida Class “D” and “G” courses may reserve a seat in upcoming classes by completing and submitting our online Class “D” and “G” Enrollment Form. Florida Class “D” and “G” students do not need to be registered as site users to utilize this feature.

Students enrolling in Florida Class “D” and “G” courses may also reserve a seat by calling us at (321) 346-5151.

Payment

Advanced Courses

Students that wish to enroll in advanced courses online may use our secure Internet ordering system to pay for courses by Visa, Mastercard, Discover, and American Express. All online payment transactions are processed through PayPal.

Advanced course students may also submit payment by company or government agency check. We do not accept personal checks.

Government students may also submit payment via purchase order. Billing on all purchase orders is due Net 30 days. Government agencies that are habitually late in payment may be denied future payment by direct billing.

Florida Class “D” and “G” Training

Payment for Florida Class “D” and “G” courses is due on the first day of class. Payment may be rendered by cash, Visa, Mastercard, Discover, American Express, or company check. We do not accept personal checks.

Restrictions

For reasons of security and public responsibility, many Critical Safety Institute courses are restricted to specific audiences. We require that all students applying for admission to restricted courses complete a credibility and identity verification process. The statements made by students to establish their credibility are subject to investigative verification and any misrepresentation or omission of information is grounds for rejection.

Critical Safety Institute reserves the right to deny admittance to anyone where satisfactory verification of qualifications or credentials have not been obtained. The Institute also reserves the right to reject any applications for enrollment in restricted courses based on its discretionary assessment of the student’s statements and/or qualifications.

Classroom students applying for admission to restricted CSI courses must complete a security and identity verification questionnaire while on-site prior to the beginning of the course. The statements provided in the identity verification form are subject to investigative verification and any omissions or misleading statements are grounds for dismissal from the course. CSI also reserves the right to dismiss a classroom student from a restricted class if the student does not meet the eligibility criteria for the course restriction level.

Classroom students may also be requested to provide photographic identification to verify their identity. A photocopy will be made of the ID and kept on record with the student’s identity verification form. Students that claim employment by a US federal or local government agency should provide official government ID to establish the student’s eligibility for Advanced restricted courses.

Identity verification is a one-time process and does need to be completed again if a student wishes to enroll in additional CSI restricted courses including distance learning programs. If a previous classroom student wishes to have their course access level carried over to their online user account for the purposes of enrolling in distance learning courses, the student should contact us and provide us with their online user ID. Our admissions staff will then update the student’s user ID to reflect their previously approved course access level.

Weapons Safety and Use of Force

The Institute’s operations depend upon the careful and safe control of deadly weapons and physical use of force, and such control requires the complete cooperation of all clients/students. Therefore, the Institute retains the right to terminate any student’s training at any time if the staff deems that the student’s cooperation is unsatisfactory, or the student’s behavior possibly places themselves or others in danger.

Defensive Carbine Course

Civilian students are not allowed to bring NFA-configuration (selective-fire or SBR) carbines to this course. All police officers with NFA-configuration weapons will ensure that the weapon remains in their sole possession at all times during the course.

All shooting exercises during the Defensive Carbine course are performed in semi-automatic mode. Full-auto fire is prohibited on this course. Any student that violates this rule will be dismissed from the class.

See course description for additional details.

Weapons Inspections

All student-owned weapons that are brought to the range for qualification or advanced firearms courses will be subjected to a safety inspection prior to live fire.

Please also see the course descriptions for additional details about required holster, sling, and weapon configurations.

Course Restrictions and Identity Verification Policy

For reasons of security and public responsibility, many Critical Safety Institute courses are restricted to specific audiences. We require that all students applying for admission to restricted courses complete an identity and qualifications verification process. The statements made by students to establish their credibility are subject to investigative verification and any misrepresentation or omission of information is grounds for rejection.

The Critical Safety Institute reserves the right to deny admittance to anyone where satisfactory verification of qualifications or credentials have not been obtained. The Institute also reserves the right to reject any applications for enrollment in restricted courses based on its discretionary assessment of the student’s statements and/or qualifications.

Restriction Levels

Restriction levels for Critical Safety Institute courses are established as follows:

General: Open to The Public (No Restrictions)

The information presented in Level One courses is not sensitive in nature. Students that wish to only enroll in Level One programs are not required to complete an identity verification and credibility questionnaire.

Intermediate: Verified Security and Law Enforcement Professionals

The information presented in Level Two courses is sensitive in nature and requires verification of the student’s identity and credibility as a security or public safety professional. This category also includes foreign law enforcement and foreign government personnel. You must register online and complete the Level Two verification prior to enrollment in a Level Two program. Students attending a live level-2 class must bring one of the following for identification purposes:

Photo ID
Current Security License
Agency ID or a letter from your employer stating you are currently employed in the security field.

Advanced: U.S. Government Only

The content presented in Level Three courses includes FOUO information and is restricted to U.S. Government employees working in security, law enforcement, intelligence, or military capacities. This restriction category includes U.S. Government employees and employees of U.S. state and municipal government agencies. Waivers may be granted to government contractors with established security clearances.

All Critical Safety Institute courses are presented at an UNCLASSIFIED level.

Classroom Students

Classroom students may also be required to provide photographic identification to verify their identity. A photocopy will be made of the ID and kept on record with the student’s identity verification form. Students must also provide a current security license and agency identification card or letter from their current employer stating they are employed in the security field. Students that claim employment by a US federal or local government agency should provide official government ID to establish the student’s eligibility for Advanced restricted courses.

Identity verification is a one-time process and does need to be completed again if a student wishes to enroll in additional CSI restricted courses through our distance learning system. If a previous classroom student wishes to have their course access level carried over to their online user account for the purposes of enrolling in distance learning courses, the student should contact us and provide us with their online user ID. Our admissions staff will then update the student’s user ID to reflect their previously approved course access level.

Distance Learning Students

All distance learning students applying for admission to restricted CSI Online Academy courses must complete an identity verification process prior to enrollment. Students who wish to enroll in General (Unrestricted) courses do not need to complete the identity verification process and may proceed directly to course enrollment.

U.S. GOVERNMENT & U.S. MILITARY PERSONNEL: Due to the tight controls maintained by the United States Government on .gov and .mil address domains, U.S. Government personnel with official email addresses may bypass the standard CSI security and identity verification process. Government personnel with .gov and .mil email addresses should register as site users by using their official email address (with .gov or .mil domain suffix). Our user registration system will recognize the suffix and send an automatic email message to the user to verify the legitimacy of the government address. The newly registered user should then submit a reply email confirming receipt of our automatic email message. Once our system receives the user’s reply message, the government user is automatically granted a Course Access Level of Advanced (U.S. Government Personnel Only).

The online identity verification process is simple. First, you need to be registered as a site user. Once you have a registered username and password, log in, select the restricted course you wish to enroll in, and you will be prompted to complete and submit an identity verification application.

Complete the online identity verification questionnaire. When we receive your completed questionnaire, our admissions staff will contact your employer and/or references to verify your identity and statements. Once we have established your credibility, we will grant you a course access level and you will then be eligible to enroll in restricted courses. This verification process typically takes 1-3 business days to complete depending upon how much difficulty we encounter in contacting your employer or references.

When you have been granted a course authorization level, you may enroll in any courses at the level to which you have been granted access. Identity verification is a one-time process and does not need to be completed again unless your employment status changes, and you request access to courses at a higher level.